What our Customers say...

Testimonials

Kim & Chuck,

Can't possibly thank you both for the quality of help you gave us during this very sad time.  Will be forever grateful for your personal touch and professionalism during our time of grief.    Just want you to know how much we appreciate everything you guys did, and we won't forget it.  You have no idea how much you helped us made it easier for us.  And took a lot of our stress by going far beyond the call of duty.  Most companies don't do that with such a personal touch.  That's why I'm sending you this letter, just to let you know.  It's awful nice to know there still are some great people in this world.  Wouldn't have been satisfied without sending this little note to express our gratitude in this matter.  Sincerely,  Joseph & Tina

So thankful to have a company like yours local!  Knew the person that answered my phone and the one that came out.  Made me feel more comfortable with the problem in my home!

Awesome job!  With so many affected homes and businesses during the Hurricane you got here to help!  Thank you SERVPRO from Lake City!

So glad Ronnie came out with his crew and helped me with this.  I didn't know who to call but in the end I chose correctly.  Thank you so very much.

God Bless SERVPRO of Lake City, Florida!  I am so impressed with the staff.  Courteous and professional!  My house looks like the fire Never Even Happened!!

SERVPRO from Lake City has been coming and doing our carpet at the library for years.  They are always courteous and send two vans so they can get it done quickly.  I appreciate their prompt and thorough employees. 

SERVPRO came in and cleaned up the mold in my rental building and remodeled it as well.  Looks great and ready to rent!  Thanks to Kim & Chuck for taking care of the clean up and Travis for the rebuild.

We had a fire at our business and before we needed to call them, SERVPRO had come by and left a card for me.  Found out later it was due to an "alert" program managed by one of their resources.  This was awesome as the insurance worked with them to get us back up and running quickly and also got everything dried out and moved into a POD onsite as it was cleaned. 

My church baptismal pool overflowed and I placed a call to Kim at SERVPRO in Lake City, Florida and she sent her team quickly to remove the water from our sanctuary.  Ronnie & Keith both were quick and able to save our carpet. 

SERVPRO from Lake City was onsite within just a few hours when we called them on Sunday morning.  They began the massive cleanup from an electrical fire we had.  In two days they completed the cleaning and we were able to open back up after passing inspections.  So important to only be closed only a few days!  Thank you SERVPRO of Lake City, Fl.

When the roof was damaged on our school during the high winds from Hurricane Hermine our insurance company had SERVPRO of Columbia & Suwannee Counties come out.  They arrived that night and began removing wet insulation from the attic and drywall.  Within just a few days everything was dry and we were able to begin putting everything back together. 

SERVPRO of Columbia & Suwannee Counties has amazing employees!  They worked well together and maintained professionalism at all times while doing cleaning at our school.

SERVPRO came in and assessed damage after we had testing completed and worked after hours to get work completed as quickly as possible.  Scaffolding was set up and the auditorium was cleaned and then sealed.  They were very professional.  When a few spots were noticed as being missed, they came back immediately and completed the additional work on the weekend.

During the Hurricane in North Florida, my duplexes experienced severe damage.  The tenants living there were with no power and a lot of damage.  SERVPRO of Lake City was called by my property management company and cleaned up and dried out both sides.   We also used them for the contracting work and rebuild.  I was going to put the duplexes up for sale, but after seeing the wonderful job SERVPRO did I have decided to keep them.  My appreciation to the entire staff and Kim & Chuck for working with me and trusting me to make payments as it was not covered by insurance. 

I wanted to express my appreciation in the quickness in handling what was an absolutely terrible time for me.  Being out of town and unable to handle things on my own, your company came out, removed the carpet and cleaned up my home so it would not be such a sight for me when I returned.  You even checked with my insurance to see if it would be covered and made arrangements for my new carpet to be installed.  Thank you again for helping me through my loss.

We appreciate the quality of work completed.  He was quiet, courteous, attentive to our questions and did a very good job.  He could work for me anytime!  Thank you for the quick response to our need.  Keith did a good job.

Awesome Job! Awesome People! I feel so much better!  Thanks guys!

Mr. WILSON DID AN INCREDIBLE JOB REMOVING 3 AND 4 YEAR OLD STAINS. I WILL RECOMMEND HIM TO FAMILY AND FRIENDS AND WILL UTILIZE HIS SERVICES AGAIN IN THE FUTURE. GREAT JOB MR. WILSON.

Thanks to Ronnie and Keith and all the SERVPRO crew that worked so hard on our house in Bellaire, Tx, after Hurricane Harvey. You all did a great job and it is really appreciated. Thanks also to Kimberley back in the home office for working so hard to get the final reports out, even though she had to deal with power and internet outages due to Hurricane Irma.

Thank you Ronnie for the fast response and getting the job done! Looks amazing! Will definitely be calling you in the future!

Upstairs carpet cleaned and wonderful job by SERVPRO Keith Gwin. Unfortunately, stubborn stain came back when dry. Not as bad as it originally was but noticeable. Need to reschedule another spot cleaning.

THANK GOD FOR KEITH! He and his crew were the best! They did their absolute best to remediate the flood damage from Matthew. He treated our home like his own....and the office staff were always on top of things, courteous and very caring...A-1 company!!

When tropical storm Debby came through Lake City and Live Oak we called SERVPRO and they were so quick to respond even though they had a waiting list! They were able to bring in other SERVPRO's and really make a difference in our home and our neighborhood and what we were able to save from the flood.

Ronnie was professional and prompt, did a fabulous job as well as being a super nice person. Thank you for your prompt service.

Your staff at your company was wonderful. They were very helpful. Times like this you’re under a lot of stress, but your staff came in very friendly and willing to help. I have already recommended your company and I will continue to do so. Thanks for your staff’s hard work and dedication to your company. Ronnie was very professional and as a single lady I felt very comfortable with him being in my home. Thanks again!

Keith was very polite and very professional. I could not have asked for a better experience when dealing with SERVPRO of Suwannee County and having such caring employees!

This SERVPRO has employees that donate numerous hours of their time to help our local community in so many areas. They volunteer for the Relay for Life here and work diligently towards making Columbia County a better place to live!! The March of Dimes, Muscular Dystrophy (1 was the 2nd top individual fundraiser two years ago), deliver backpacks to a school 20 miles away in Columbia County each Friday and the list goes on. This is a strong community based business and I am glad they are here!

I wanted to say Thank you for cleaning the house after the accident. The 2 guys (Ronnie & Keith) you sent out did an amazing job, they were friendly and very respectful.

I have been using SERVPRO since 2007 for carpet cleaning and general cleaning when needed a more intense cleaning at our home. They are always accommodating to my schedule needs and I just love the lemon citrus scent they use when I request it!

SERVPRO took my call and helped me during a traumatic time in our lives. So polite. Even put our cat in a carrier and kept overnight while I drove in to town. I appreciate all they did for my family as they went above and beyond. Not many companies have the sympathy for their customers as SERVPRO of Columbia County does.

I got to work and water was coming out our front door. I immediately called SERVPRO of Columbia & Suwannee Counties and they were at our office to extract in 10 minutes. I appreciate their quick response to my call.

On behalf of the Lake City Police Department, I wish to commend Ronnie Wilson and crew who spent almost 24 hours at the Public Safety Building readying the premises for our reaccreditation review with outside guests onsite. There was a mix-up on the dates, so your team did not have their usual window of opportunity for carpet & general cleaning. They tirelessly worked that day and most of the night on Monday Nov. 30th and I would like them to know that I see what an outstanding job they did!

Kim, We are so thankful about the job SERVPRO has done. Sandy and I wanted to make sure we mentioned to you that Sharon and the cleaning crew were fantastic. They arrived early,worked hard & were very professional and kind to us. It has been very upsetting to us two old ladies to have a fire and then to have people coming in and out of our house. It really helped that each one of them was so thoughtful, unobtrusive, and kind. Your people made it so much easier to bear. Bett Norris & Sandy Moore

Called out to do a job for a company named Chris Mill Homes at one of their customers homes. Received an email from the office staff saying "Thank you! Customer said you all did a wonderful job!" It is always nice to hear when our staff does a good job for a commercial customer. Thank you so much for the follow up email!

As a realtor I have many needs that can arise in homes on the market or that I manage. I have used SERVPRO of Columbia & Suwannee Counties many times. Carpet & Ceramic Tile, Nicotine Cleaning and Odor control in a house I have on the market & also once I had a tree fall on one of my tenants homes causing water damage. They were immediately there and instructed us on how to handle it and performed services immediately.

SERVPRO came out and helped us at 3 am in the morning when I awoke to water throughout several rooms in my home. They were prompt in answering the phone and arrived quickly. Ronnie & Keith were very informative and quick at getting the water removed. I was appreciative to have SERVPRO of Columbia & Suwannee Counties local and ready to come when I needed them most.

I cannot say enough about this wonderful company! They went above and beyond in cleaning our central heating and air ductwork and other challenging cleaning projects. They are very professional, responsive, skilled and dependable! We recommend highly!

They came out at the worst time of our lives. A fire had opened up a hole in the ceiling of our home and it was wide open to the sky! All of our belongings were in our home! They packed efficiently everything.... even our clothing! The insurance covered us getting a new mobile home and after it was set up their crews moved all of our cleaned items back into our new home. I was so surprised with all of the items saved! They were professional and easy to work with!

The technician that was sent out was fast and friendly. I feel very pleased with the work that was preformed on my rugs and carpets. There was extra attention given to my rugs (the backs were shampooed thoroughly), and I had eight rugs in all. My carpet is old and didn't look too bad to begin with, but somehow Ronnie brought a little extra life out of them. I'm especially proud of the rugs...no more stains and no more offensive odor.